Customer Service Cover Letter: Create the ideal cover letter for customer service by modifying our downloadable samples to fit your needs and reading the below section for helpful writing advice from industry professionals.
Want an editable cover letter? Download it below.
Customer Service Cover Letter Text Format
Make sure you follow the correct structure for your cover letter to ensure that it is readable and presents you in the best possible light.
[Hiring Manager’s Name]
Dear Ms./Mr./Mx. [Hiring Manager’s Name],
I am writing to you about the position of Customer Service Representative that your organisation is looking to fill. I have more than two years of experience working as a Telephone Sales Executive for Telemarketer Auto Insurance USA, during which time I have established perfect phone manners and the ability to cope with customers who are irritated or distressed. I am accustomed to working on many tasks at the same time, and I am able to provide your firm with fresh ideas that will assist it in growing and exceeding all of its goals and objectives.
The following are some of the more notable aspects of my related experience:
- Making 60 cold calls a day to businesses and private individuals to solicit sales of goods and services
- Implementing a new sales strategy that reduced training expenses by 30% and increased the close ratio by 10% within 3 months
- Maintaining an average 95% customer satisfaction rating
My time spent working at Telemarketer Auto Insurance USA enabled me to gain extensive knowledge of how to upsell services and goods to prospective customers, helped me improve my leadership skills, and gave me the opportunity to gain organisational skills. Additionally, this experience helped me improve my leadership skills. I’ve also worked as a Front Desk Clerk at the Parade Hotel, which is a hotel with more than 150 rooms. In that role, I was responsible for delivering information to hotel visitors. In addition to that, I was responsible for the training and supervision of six new employees.
I can’t wait to have a more in-depth conversation with you about my qualifications soon. I am positive that I am able to complete the requirements for the post of Customer Service Representative that you now have available. I am appreciative of both your time and your attention.
How to write your Beautiful customer service cover letter in 2022
Make sure that you are familiar with the format of a cover letter that will make you appear to be the most qualified individual for the position you are applying for before you begin writing.
Businesses are continuously on the lookout for reliable customer service professionals that can help them satisfy the requirements of their clients and increase revenue. As a result of the COVID-19 epidemic, there will be a significant shift in the manner in which businesses connect with their customers in the year 2022, which will drive up the demand for customer service specialists.
However, finding a job that satisfies your needs in terms of providing excellent customer service can be difficult. In order to convince potential employers that you are the best candidate for the position, you will need to know how to create a compelling cover letter.
Here are three pointers that will assist you in writing an outstanding cover letter for a position in customer service:
1. Highlight your customer service skills
You need both technical abilities and people skills to be a customer service specialist, but you should put more of an emphasis on people skills. The finest representatives for customer service have the traits of patience and empathy, as well as the ability to be persuasive without coming across as “pushy.”
Include the following talents in your cover letter if they pertain to providing excellent customer service:
- Active listening
- Communication skills
- Public speaking
- Ability to use positive language
- Interpersonal skills
- Time management skills
- Critical thinking and problem-solving
- Fast learner
- Clerical skills: Microsoft Excel, Google Sheets, typing, basic math
- Remote communication skills: Zoom, Microsoft Teams, Google Meet, Slack
- COVID safety protocols: personal protective equipment (PPE), social distancing, temperature checking
2. Provide examples of your achievements (with hard numbers)
By providing examples of your accomplishments on your resume and cover letter and utilising data to support them, you can demonstrate to potential employers that you have the skills necessary to flourish in the field of customer service.
The following are some good instances of certain achievements in customer service that are supported by hard numbers:
- Made 60 cold calls a day to businesses and private individuals to solicit sales for goods and services
- Implemented a new sales strategy, which reduced training expenses by 30% and increased the close ratio by 10% within 3 months
- Maintained an average 95% customer satisfaction rating
TIPS: You should include concrete numbers in your application even if the job description requires you to write a simple and brief cover letter. This will help your application stand out from the others.